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FAQs

Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Q: Can you customize our own language for display monitor?

A: yes, we can.

Q: can we only buy call button and display monitor, no watch?

A: yes, it is ok. call button+watch or call button+display monitor, choose you want.

Q: How long is your delivery time?

A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Q: How about if I do not know much about this item, and could not install it?

A: This item has full function but easy to operate, the only thing you need to do is to set this item as the instructions sent to you, and if you still feel confused, you could leave a message to us, and we are willing to help you solve any kinds of questions.

Q: Are you trading company or manufacturer ?

A: We are factory.

Q: Do you accept the small order? For example we just buy one mobile receiver and one button?

A: Yes, you can contact with us

Q: How to programme?

A: We have operating manual and also can help programme well before shipping.

Q: Do you provide samples ?

A: Yes, we could offer the sample.

Q:Is it the same price for different quantities of products?

A:The price is negotiable. It can be changed according to your quantity or package.

Q:Can we customize it?

A:Welcome, you can send your own design of product and LOGO, we can open new mold and print or emboss any LOGO for you. When you are making an inquiry, please let us know the quantity you want

Q: How long is the shipping?

A: normally about 7-15 working days by express.

Q: Can we put our logo on your products

A: Yes, we can customize your logo. But the quantity of the items has special requirements.

Q: What certifications do Yarward products have?

A: CE, FCC ISO TUV.

Q: How long is the guarantee?

A: Yarward items enjoy one year warranty and maintenance for life.

Q: Do you provide technical support?

A: Yes, technical support is available after-sales.

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