Preferred Behavioral Health Group, based in Lakewood, New Jersey, is a multi-site outpatient behavioral health organization providing adult mental health services, youth and family services, and substance use services. Its mission is to deliver quality and compassionate behavioral health services to individuals and families through a trauma-informed care philosophy and approach.Yarward nurse call Systems are quick to install, simple to use and offer exceptional aftercare, making us the Choice of the Professionals

PBHG’s vision is to be a center of excellence that focuses on innovative and integrated wellness through compassionate care, and its promise is to change lives and save lives through a strengths-based approach, partnering with individuals to help achieve their full potential and enhancing their quality of life.The group has provided services to more than 30,000 clients operating the majority of services in Monmouth and Ocean counties in New Jersey. PBHG employs more than 450 certified and professional staff.Pollen led the team, which included IT and finance, that applied for an FCC telehealth grant. PBHG was awarded $420,675 for laptops, phones, and remote access software to offer video and voice consultations and to conduct remote monitoring of patients under treatment for mental health and substance use issues during the COVID-19 pandemic.”The funds allowed us to provide all clinicians with new equipment, and more importantly clients were now reconnected with their clinicians,” Pollen said.As PBHG evolved using telehealth, reports were developed that identified improper use of the EHR. Clinicians had to identify the service as telehealth or telephonic. Minimum times were required to be able to bill for the service.”Training ended up being the most important factor leading to a positive transition,” Pollen said. “The team developed training documents, which were sourced to all clinicians. The IT and corporate compliance departments provided help desk services for clinicians who required immediate assistance.”