1. Patient fax, Internet, short message, WAP, etc. In telephone services, patients can also choose active voice services and manual services.

2. Patients can communicate with the hospital through the phone at any time, which greatly shortens the distance between the hospital and the user.

3. It can provide hospitals with a variety of ways to communicate with users to facilitate patients’ treatment. The communication methods supported by the system include telephone, professor-level consultation and diagnosis.

4. The system provides complete patient information records. You only need to enter the patient identification number (ID number) to call out all the user records, and then provide the most accurate diagnosis for the patient.

5. The call center provides the identification function of the patient’s phone number. This kind of humanized service enables the system to identify the patient once the patient connects to the phone, making the patient feel more affectionate. In this way, when the patient consults with the professor, he does not need to explain the cause and medical history to the professor from beginning to end. When the patient is treated unfairly, he can call the complaint hotline of the hospital at any time, so that the patient is out of touch with the hospital and medical staff. The psychological pressure of being forced to comply.